I have a big problem and I hope someone can help me fix it.
I have an HP ProLiant ML150G6 server with a RAID array, running Windows Server 2019 and the Hyper-V role. I use the server to run my router (pfsense) and vpn server and also to run test development versions of pfsense and opnsense with various virtual switches and guests. I recently installed Windows Server 2019. It was previously running Windows Server 2012R2.) It was a clean installation. The server does not have any other roles installed.
Everything was working perfectly for a couple of weeks until I installed HP System Management Homepage (so i would have visibility of the RAID array). SMH appears to be working properly. However, now, I cannot open the Hyper-V manager. Before I installed SMH, the Hyper-V Manager would open up directly without prompting to identify the server. Now it prompts to select either the local computer or another computer. Irrespective of whether I select local computer or server by its name, I get the following error:
I noticed that SMH is logged in with User: hpsmh_local_administrator local access.
However, there is only one account on the computer, administrator. I tried to view "your account info" and the window immediately closed. Every time I try to access it, there are a couple of errors in the log.
Log Name: Application Source: Windows Error Reporting Date: 6/30/2019 9:45:54 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: WIN2019 Description: Fault bucket 1757441387302897424, type 5 Event Name: MoAppCrash Response: Not available Cab Id: 0 Problem signature: P1: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy P2: praid:microsoft.windows.immersivecontrolpanel P3: 10.0.17763.1 P4: 9d9d9332 P5: usercpl.dll P6: 10.0.17763.1 P7: 9d66a87d P8: c0000005 P9: 0000000000008e59 P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER647D.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6682.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66A2.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66A0.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66D0.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_windows.immersiv_f167a0bd4efb88a811c3148b8a962fb2e721660_31aeda3d_1db36817 Analysis symbol: Rechecking for solution: 0 Report Id: d0d72daa-e596-43cb-8418-94f7a73d2cdb Report Status: 268435456 Hashed bucket: 63a2246414aad0b98863afa163c24710 Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="Windows Error Reporting" /><EventID Qualifiers="0">1001</EventID><Level>4</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2019-07-01T04:45:54.426214400Z" /><EventRecordID>1017</EventRecordID><Channel>Application</Channel><Computer>WIN2019</Computer><Security /></System><EventData><Data>1757441387302897424</Data><Data>5</Data><Data>MoAppCrash</Data><Data>Not available</Data><Data>0</Data><Data>windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy</Data><Data>praid:microsoft.windows.immersivecontrolpanel</Data><Data>10.0.17763.1</Data><Data>9d9d9332</Data><Data>usercpl.dll</Data><Data>10.0.17763.1</Data><Data>9d66a87d</Data><Data>c0000005</Data><Data>0000000000008e59</Data><Data></Data><Data> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER647D.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6682.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66A2.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66A0.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66D0.tmp.txt</Data><Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_windows.immersiv_f167a0bd4efb88a811c3148b8a962fb2e721660_31aeda3d_1db36817</Data><Data></Data><Data>0</Data><Data>d0d72daa-e596-43cb-8418-94f7a73d2cdb</Data><Data>268435456</Data><Data>63a2246414aad0b98863afa163c24710</Data><Data>0</Data></EventData></Event>
Log Name: Application Source: Application Error Date: 6/30/2019 9:45:53 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: WIN2019 Description: Faulting application name: SystemSettings.exe, version: 10.0.17763.1, time stamp: 0x9d9d9332 Faulting module name: usercpl.dll, version: 10.0.17763.1, time stamp: 0x9d66a87d Exception code: 0xc0000005 Fault offset: 0x0000000000008e59 Faulting process id: 0x518 Faulting application start time: 0x01d52fc7dcb3cc1b Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe Faulting module path: C:\Windows\System32\usercpl.dll Report Id: d0d72daa-e596-43cb-8418-94f7a73d2cdb Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="Application Error" /><EventID Qualifiers="0">1000</EventID><Level>2</Level><Task>100</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2019-07-01T04:45:53.290176400Z" /><EventRecordID>1016</EventRecordID><Channel>Application</Channel><Computer>WIN2019</Computer><Security /></System><EventData><Data>SystemSettings.exe</Data><Data>10.0.17763.1</Data><Data>9d9d9332</Data><Data>usercpl.dll</Data><Data>10.0.17763.1</Data><Data>9d66a87d</Data><Data>c0000005</Data><Data>0000000000008e59</Data><Data>518</Data><Data>01d52fc7dcb3cc1b</Data><Data>C:\Windows\ImmersiveControlPanel\SystemSettings.exe</Data><Data>C:\Windows\System32\usercpl.dll</Data><Data>d0d72daa-e596-43cb-8418-94f7a73d2cdb</Data><Data>windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy</Data><Data>microsoft.windows.immersivecontrolpanel</Data></EventData></Event>
It's a good thing that I configured pfsense to start automatically, or I would be dead in the water.
I hope someone can help me fix this.