Brief background:
I'm doing some lab environment testing with Storagecraft Shadowprotect backup for a client. We are backing up Hyper-V guest operating systems. For busines continuity, the backups can be spun up to Oracle VirtualBox VMs in the event of disaster, but the backups can also be restored via their Headstart Restore tool to a VHD or VHDX. Right now, I'm using a Windows 7 x64 VM for the test backup.
Here is my current problem (for the moment, forget about the Storagecraft part). Once the VM is restored, I've lost access to the keyboard via Hyper-V console (the mouse does work, this allowed me to run the on-screen keyboard so I could see what was going on, and then test via RDP). I can RDP to the VM and use the keyboard and mouse. I have a few unknown devices in the Device Manager that weren't there before. The processor also has a"splat" (yellow triangle, exclamation point).
At this point, I don't want to troubleshoot the "why" (that will be another step), but I do wish to find out how to reinstall the necessary drivers to get the system working. I tried reinstalling the Hyper-V Integration Services, but the VM says they are already installed. These can't be uninstalled via Control Panel. I've tried mounting the Hyper-V Integration Services and doing a right-click "Repair" using the msi in the Support folder (both the x86 and the amd64); when I do this, it reports that the action is only valid for products that are currently installed. The same happens for an uninstall.
Does anyone have any ideas how I can get keyboard support back?
Everyone gets everything he wants. Me, I wanted to be a sysadmin. And for my sins --they made me one.